Shipping policy

At Heaven Roots, we believe your skincare journey should begin with a seamless delivery experience. That’s why we ensure every order is processed quickly, packed with care, and delivered safely to your doorstep.

1. Order Processing: All orders are packed and dispatched within 1–2 business days, excluding Sundays and public holidays.

Delivery Timeline: Orders usually delivered to you within 3–5 business days, depending on your location. Deliveries in metro cities are often quicker, while remote areas may take slightly longer.

2. Shipping Charges:

• • Free shipping on all prepaid orders above ₹499
  • A nominal fee of ₹49 applies to orders below this value
  • COD (Cash on Delivery) orders may include an extra fee, shown at checkout

3. Tracking Your Order: As soon as your order ships, we’ll send you a tracking number via email and SMS so you can follow its journey in real time.

We’ve partnered with trusted courier services like Delivery to ensure your skincare essentials reach you on time and in perfect condition.

For any questions, feel free to contact us at support@heaavenroots.com